Export
Introducing Export
We are a customer facing department for all international customers and Southern Ireland. International customer service advisors deal with any enquires that come into us. We process and confirm purchase orders and quotations and deal with any customer queries that we may have including stock returns. It is our job to ensure the customers get quality services from us from start to finish.
Shipping and documentation control ensure that goods are shipped overseas with all documentation required by customs and all paperwork has been through the correct legislations. This ensures a smooth process from the goods leaving our warehouse to arriving at port or to the customers selected location. We deal with sea, air and road freight as well as offering express services where possible.
The international customer services manager oversees the operations of the team as well as controlling the distribution of goods and ensuring our customers needs are our main focus.
Job Roles in Export
- Export Director
- Sales Director – Far East
- Regional Sales Manager – International
- International Customer Services Manager
- International Sales Support
- International/UK Customer Services Analyst
- Export Shipping Documentation Controller
- Senior Export Shipping Documentation Controller
Our Roles
Our Export Shipping Documentation Controller deals with the shipping of goods overseas. They liaise with internal departments to check on timescales for goods to be ready to be shipped and then link up with external freight companies to arrange the shipping of orders overseas, ensuring that all necessary paperwork has been completed.
The International/UK Customer Services Analyst monitors orders that have been made across the group and liaises with departments both in the UK and overseas to keep them aware of progress with the orders, and informs them in a timely manner of any delays that may occur so that customers can be promptly informed.
Our International Sales Support Advisor acts as a point of contact for our international customers who are seeking advice on our products, and may want product literature sending or information on product availability or pricing. They provide support to the regional sales teams, ensuring that our customers receive a high quality service at all times.
The team are then overseen by an International Customer Services Manager, who supervises the team to ensure all targets are met, and continually seeks to find ways to improve the service we can offer to remain competitive against other suppliers.
Our international based sales staff are regional points of contact for our customers overseas. They build up relationships with our customers and use their knowledge of each customer combined with an excellent product knowledge to be able to offer them products that are suitable for them, and seek ways to continue to grow the Pegler brand internationally.
Employee Profile
| Name | Laura Partlow |
|---|---|
| Job Title | International Sales Advisor |
| What I Do | My Job as the International Sales Advisor is to process and confirm purchase orders and quotations and deal with any customer queries that we may have including stock returns. It is my job to ensure the customers get quality services from us from start to finish. |
“I started working at Pegler when I left school as an apprentice, they have allowed me to go through two apprenticeships and gain qualifications in business admin before giving me a full time job. I have learnt a lot while at Pegler and enjoy working with people in all areas of the world.”
Laura Partlow
