Introducing Export

We don’t just sell our products in the UK, we sell them worldwide and so it is vital that we have people on the ground overseas to liaise with our clients and further develop our markets abroad. In addition, it is crucial that those staff working overseas are backed by a strong export team based in the UK, dealing with the often complicated work of shipping our products worldwide in line with the timescales expected by our customers.

Job Roles in Export

  • Export Director
  • Sales Director – Far East
  • Regional Sales Manager – International
  • International Customer Services Manager
  • International Sales Support
  • International/UK Customer Services Analyst
  • Export Shipping Documentation Controller
  • Senior Export Shipping Documentation Controller

Our Roles

Our Export Shipping Documentation Controller deals with the shipping of goods overseas. They liaise with internal departments to check on timescales for goods to be ready to be shipped and then link up with external freight companies to arrange the shipping of orders overseas, ensuring that all necessary paperwork has been completed.

The International/UK Customer Services Analyst monitors orders that have been made across the group and liaises with departments both in the UK and overseas to keep them aware of progress with the orders, and informs them in a timely manner of any delays that may occur so that customers can be promptly informed.

Our International Sales Support Advisor acts as a point of contact for our international customers who are seeking advice on our products, and may want product literature sending or information on product availability or pricing. They provide support to the regional sales teams, ensuring that our customers receive a high quality service at all times.

The team are then overseen by an International Customer Services Manager, who supervises the team to ensure all targets are met, and continually seeks to find ways to improve the service we can offer to remain competitive against other suppliers.

Our international based sales staff are regional points of contact for our customers overseas. They build up relationships with our customers and use their knowledge of each customer combined with an excellent product knowledge to be able to offer them products that are suitable for them, and seek ways to continue to grow the Pegler brand internationally.

Employee Profile

Name Sharon Fieldhouse
Job Title International Sales Support Advisor
What I Do My Job as the International Sale support advisor is to process the customer's order and to be there as a contact to resolve an issues they might have.
Sharon Fieldhouse
“I have worked with Pegler for over 40 years and have experienced many changes within the company and in our products. Working within the export side of the business I still find the job challenging and I'm always learning new things.”

Sharon Fieldhouse

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