Introducing Technical

Our Technical team is vital in us meeting our customer expectations by providing top quality, reliable products. Inevitably, sometimes technical problems do occur, and our Technical team work to resolve these as quickly as possible.

We liaise with product and regional managers to ascertain whether products are performing to expectations, carrying out remedial works as needed to resolve any faults. The team work with other departments throughout Pegler to remedy any customer issues which could otherwise escalate to complaints, and keep up to date on the progress of the work to ensure it’s completed in a satisfactory timescale.

We go out to customers when needed to do any remedial work that is necessary on site, identifying whether the fault is due to the part or the installation, and referring on to other in the team or other departments if necessary for further investigations to be undertaken.

Job Roles in Technical

  • Head of Technical Support
  • Technical Support Manager
  • Technical Support Training Manager
  • Technical Support Engineer
  • Field Support Engineer

Our Roles

Our Technical Support Engineers analyse and test products which have been reported to be faulty, investigating what the fault has been and whether any remedial action is required, which they will then co-ordinate completion of. They prepare reports on products that have been reported to be faulty, and make assessments and decisions on potential insurance claims arising from these faults. The Field Support Engineer undertakes similar duties on site with customers, assessing how the products have been used to then make judgements as to whether there is a genuine fault with the product which needs to be remedied.

The Technical Support Manager oversees the Engineers and a team of contracted staff to report back to other areas of the business on products which require improvements and amendments to be made to increase performance. They provide training and support to installers of our products and use their knowledge and expertise of our wide range of products to specify those products for use in a multitude of settings, such as hospitals, schools and hotels.

Employee Profile

Name Glenn Scholfield
Job Title Technical Training Support Manager
What I Do I work in the technical department involved in valve take offs from design engineer's drawings of a building's plumbing, heating and cooling systems, and specify Pegler products that are suitable for those applications. I also provide technical training for both internal and external Pegler sales staff, as well as for Building Colleges, and customers' engineers, both in the UK and overseas.
Glenn Scholfield
“I have worked at Pegler for nearly 19 years. My prime objective is to represent Pegler as a trainer of external customers, engineers and apprenticeships who are the future of Pegler.”

Glenn Scholfield

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